We're here to help
Questions, feedback, or something not working as expected? Reach out and we'll get back to you as soon as we can.
Send us an email
Email is the best way to reach us. Include your app name, device model, iOS version, and a description of the issue so we can help you faster.
epikamage@gmail.comWe aim to respond within 2–3 business days. Response times may be longer on weekends and public holidays.
Support by product
Find answers to common questions for each EpikaLabs app.
Go to Settings → Privacy & Security → Speech Recognition and make sure Shruti.ai is enabled. Also check that Microphone access is granted.
Yes — all data is stored locally on your device. Export your journal as Markdown files before deleting the app if you want to keep your entries.
Yes. All processing — transcription, tagging, task detection — runs on-device. No internet connection is ever required.
Use the Export feature to save your entries as Markdown files, then move them to a location of your choice (Files app, iCloud Drive, etc.).
Biometric lock uses your device Face ID or Touch ID — there is no separate PIN. If biometrics fail, you can use your device passcode as a fallback.
Didn't find your answer above? Email us and we'll sort it out.